JOB DESCRIPTION
Job Title: Operations Manager
Reporting to: Head of Kelele
Location: Swangz Avenue HQ, Kampala
Department: Kelele Digital
Job Type: Full-Time
Job Overview:
To ensure efficient service delivery by overseeing music distribution, publishing, licensing, and talent management while driving the company’s growth in line with the 2025 strategic plan.
Key Output
- Timeliness of Content Distribution
- Accuracy of Rights and Royalties Processing
- Client Satisfaction Score
- Talent Acquisition and Onboarding
- Operational Efficiency and Process Optimization
Key Responsibilities:
Operations Management:
- Oversee the entire digital distribution process, ensuring releases meet quality standards and deadlines.
- Manage music publishing and licensing activities, ensuring accurate processing and distribution of rights and royalties.
- Maintain detailed records of client and project activities, complying with legal and industry standards.
- Utilize Kelele Digital’s DSP platforms for content management, metadata entry, and asset organization.
- Implement and optimize operational workflows to enhance efficiency and productivity.
- Develop and maintain comprehensive documentation for all operational processes.
Technical Expertise:
- Ensure technical specifications for music and video content are met, including formats, resolution, and metadata.
- Provide technical support to clients, assisting with content preparation and submission.
- Stay informed about industry trends and technological advancements relevant to digital music distribution.
- Troubleshoot technical issues and implement solutions to ensure seamless content delivery.
Client Interfacing:
- Serve as the primary point of contact for clients, providing exceptional customer service and addressing inquiries promptly.
- Build and maintain strong relationships with clients, fostering trust and satisfaction.
- Collaborate with marketing and promotion teams to ensure assets are prepared and distributed effectively.
- Gather client feedback and identify opportunities to improve service delivery.
A&R and Talent Scouting:
- Scout for new talent and potential clients, attending industry events and leveraging networks to discover emerging artists.
- Build and maintain relationships with artists, labels, and industry stakeholders to expand Kelele Digital’s client base.
- Assist in contract negotiations and onboarding of new clients.
- Evaluate and analyze potential talent, considering market trends and Kelele Digital’s strategic goals.
Project Management:
- Oversee a diverse range of music-related projects, ensuring timely delivery and high-quality outputs.
- Coordinate with internal teams and external partners to manage project timelines, budgets, and deliverables.
- Implement project management methodologies to ensure efficient and effective project execution.
- Monitor project progress, identify potential roadblocks, and implement corrective measures.
Strategic Planning and Growth:
- Contribute to the development and implementation of Kelele Digital’s 2025 strategic plan.
- Identify and evaluate new opportunities for growth and expansion, including new markets and service offerings.
- Conduct market research and analysis to inform strategic decision-making.
- Collaborate with cross-functional teams to implement growth initiatives and achieve business objectives.
Qualifications:
- Bachelor’s degree in music business, operations management, or a related field.
- Proven experience in music operations, distribution, publishing, or licensing.
- Strong understanding of the music industry and digital distribution landscape.
- Excellent project management, organizational, and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Passion for music and commitment to Kelele Digital’s vision and values.
Send your application to: recruitment@swangzavenue.com by the 14th of March 2025