Operations Manager

JOB DESCRIPTION
Job Title: Operations Manager
Reporting to: Head of Kelele
Location: Swangz Avenue HQ, Kampala
Department: Kelele Digital
Job Type: Full-Time

Job Overview:
To ensure efficient service delivery by overseeing music distribution, publishing, licensing, and talent management while driving the company’s growth in line with the 2025 strategic plan.

Key Output

  • Timeliness of Content Distribution
  • Accuracy of Rights and Royalties Processing
  • Client Satisfaction Score
  • Talent Acquisition and Onboarding
  • Operational Efficiency and Process Optimization

Key Responsibilities:
Operations Management:

  • Oversee the entire digital distribution process, ensuring releases meet quality standards and deadlines.
  • Manage music publishing and licensing activities, ensuring accurate processing and distribution of rights and royalties.
  • Maintain detailed records of client and project activities, complying with legal and industry standards.
  • Utilize Kelele Digital’s DSP platforms for content management, metadata entry, and asset organization.
  • Implement and optimize operational workflows to enhance efficiency and productivity.
  • Develop and maintain comprehensive documentation for all operational processes.

Technical Expertise:

  • Ensure technical specifications for music and video content are met, including formats, resolution, and metadata.
  • Provide technical support to clients, assisting with content preparation and submission.
  • Stay informed about industry trends and technological advancements relevant to digital music distribution.
  • Troubleshoot technical issues and implement solutions to ensure seamless content delivery.

Client Interfacing:

  • Serve as the primary point of contact for clients, providing exceptional customer service and addressing inquiries promptly.
  • Build and maintain strong relationships with clients, fostering trust and satisfaction.
  • Collaborate with marketing and promotion teams to ensure assets are prepared and distributed effectively.
  • Gather client feedback and identify opportunities to improve service delivery.

A&R and Talent Scouting:

  • Scout for new talent and potential clients, attending industry events and leveraging networks to discover emerging artists.
  • Build and maintain relationships with artists, labels, and industry stakeholders to expand Kelele Digital’s client base.
  • Assist in contract negotiations and onboarding of new clients.
  • Evaluate and analyze potential talent, considering market trends and Kelele Digital’s strategic goals.

Project Management:

  • Oversee a diverse range of music-related projects, ensuring timely delivery and high-quality outputs.
  • Coordinate with internal teams and external partners to manage project timelines, budgets, and deliverables.
  • Implement project management methodologies to ensure efficient and effective project execution.
  • Monitor project progress, identify potential roadblocks, and implement corrective measures.

 

Strategic Planning and Growth:

  • Contribute to the development and implementation of Kelele Digital’s 2025 strategic plan.
  • Identify and evaluate new opportunities for growth and expansion, including new markets and service offerings.
  • Conduct market research and analysis to inform strategic decision-making.
  • Collaborate with cross-functional teams to implement growth initiatives and achieve business objectives.

Qualifications:

  • Bachelor’s degree in music business, operations management, or a related field.
  • Proven experience in music operations, distribution, publishing, or licensing.
  • Strong understanding of the music industry and digital distribution landscape.
  • Excellent project management, organizational, and communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Passion for music and commitment to Kelele Digital’s vision and values.

Send your application to: recruitment@swangzavenue.com by the 14th of March 2025